Some of my items were defrosted upon delivery

Your meat is shipped out frozen with either dry ice, ice packs or a combination thereof depending on your shipping location. In warmer conditions your order may arrive partially thawed. Meat below 40 degrees is safe to consume and can be refrozen or thawed completely for consumption. For more information please see our FAQ, WHY FROZEN MEAT IS JUST AS GOOD AS FRESH. If your order arrives in 4 or more days and is over 40 degrees please contact us at with your order number.