Shipping and Delivery Updates 4/7: We are currently shipping orders out Mondays and Wednesdays. Shipments are typically received in 1-3 days from when they are fulfilled. An email confirmation will be sent with tracking to follow your delivery status.
TRANSIT TIMES FURTHER EXPLAINED:
We will only allow a package to be in transit for up to 3 consecutive business days as it is a frozen, perishable product. Your order will be shipping from central Texas. Depending on where you are located the order will be shipped FedEx overnight, 2 Day or 3 day ground.
We ship via FedEX for the most favorable pricing for our customers. If you have a preference please note that in the comment section when you place your order. This may delay your order. Otherwise, we will ship through whichever company can get your order to you most quickly.
Barring holidays or unforeseen events we will do our best to ensure that orders submitted by end of day Sunday will ship on Monday and orders submitted by end of day Tuesday will ship on Wednesday. Arrival times will be up to three days after shipping is confirmed on your order.
All orders are fulfilled by hand by members of our team. We are a small, yet mighty, operation. However, we do not yet have a massive force to fulfill your orders, nor, from a large centrally located distribution center. Please bear with us and help us fight the good fight toward the betterment of our planet and its inhabitants!
Due to the perishable nature of our products, we only ship on Monday and Wednesday. This helps ensure orders make it to customers as quickly as possible and that customers are able to receive on the day of delivery.
· Our order minimum is $75
· Orders less than $159.01 in product value will be shipped for a flat rate of $39.95 unless we can get a better rate for 3 Day ground.
· Orders totaling $159.01 or more will be shipped at no charge.
· Due to the perishable nature of our products, all orders outside our ground network must be upgraded to express shipping due to the amount of time they would be in transit. These shipping totals are calculated per pound per mile.
OUT OF STOCK ITEMS:
The natural way in which we allow our animals to live and weather take part in the way we harvest, this affects what items are available from time to time. If you find an item that is out of stock, please click ‘Notify Me When Available.’ When we add more inventory to this particular item, you will receive an email reminder that this item is now available.
*Due to the increase demand in products we are working around the clock to monitor inventory demand. Any items that are out of stock are generally replenished within a few days so please check back!
SHIPPING TO P.O.BOXES
Shipping to P.O. Boxes is not available. Please you verify your correct shipping address. Any special instructions, can be added to the comment section upon checkout. Once your order ships, we have no control over what occurs to your order during transit with FedEx, therefore, making sure your shipping address and delivery details are correct is highly important.
PERISHABLE PRODUCTS AND KEEPING THEM FRESH:
Each order will be shipped in an insulated cooler, packed with dry ice. This ensures your order arrives fresh, cold, and safe. Our items are shipped frozen, ensuring they arrive to you at a safe temperature. It is possible that a portion of your order may not arrive completely frozen, especially when the weather is very warm. We suggest transferring the contents of your order to a refrigerator or freezer immediately upon receipt and at a minimum on the day of delivery. Though we go to great measures to ensure it is not, if any of your order is warm to the touch, we suggest discarding that portion and giving us a call. We take food safety and shipping our products very seriously. We take as many measures as possible to ensure your order arrives in a safe condition.
Unfortunately, food safety rules and regulations will not allow us to reuse the shipping coolers. Shipping coolers can be reused, re-purposed for many projects, donated to a local food pantry or shelter. Also see below for our Green Cell Foam disposal instructions.
** To dispose of dry ice, place it in a well-ventilated area at room temperature; the remainder of the ice will sublimate away. Never dispose of dry ice in a trash can, chemical waste container or other garbage/waste can. **
COMPOSTABLE SHIPPING COOLERS!!
We have made the necessary transition to Green Cell foam insulated shipping coolers!
**Manufacturing Green Cell foam requires 70% less energy and produces 80% less greenhouse gas than petroleum-based foams. It is backyard compostable, biodegradable and water-soluble (ASTM d6400 and BPI certified). The primary raw material is U.S. Grown, non-GMO cornstarch, an annually renewable resource.
Green Cell Plus takes 3-panel sections of green cell foam and envelops them in a polyethylene film to provide an effective barrier against moisture and humidity. The plastic film is readily recyclable in most communities. Tear the film and remove the green cell foam panels. Recycle the film with other #4 plastics. Place the Green Cell foam panels in any compost pile or yard waste container, dissolve them in a sink or bucket of water, or use as a fire starter as they are clean burning as well.
Under rare circumstances we may ship your order out in Styrofoam coolers with ice packs. We are doing our best to prevent this. Please reuse these and recycle appropriately.