Now Hiring: Office Administrator

Position Title: Office Administrator 

Reports to: Mgr. of Culture & Cust. Svc.

Location: Austin, Texas  

COMPANY PROFILE: 

Based in Austin, Texas, Force of Nature Meats is a regenerative meat company dedicated to revolutionizing the meat industry with a focus on sustainability, ethical sourcing, and uncompromised quality. Our mission is to provide consumers with a variety of meats that are not only delicious but also responsibly harvested from free-roaming animals. We believe in the power of nature and strive to maintain a harmonious balance with the environment in all our practices. Our range includes grass-fed beef, free-range poultry, and wild game, all sourced from ranches committed to humane practices. At Force of Nature Meats, we are more than a company – we are a community of like-minded individuals passionate about making a positive impact on our planet.

POSITION SCOPE: 

This person will assist with the day-to-day needs of the business across various departments including, office management, customer service, team culture, and operations. This person will be tasked with various project-based assignments, some recurring, and some at random, with the majority of the work to be completed in-office M-F. Each requires the utmost attention to detail. This person will need to be able to work well with others, taking directions as necessary as well as autonomously, taking the initiative to ensure all assigned duties are fulfilled properly, on-time, and without fail. This person must be one of the most organized and dependable team members. They will be a culture carrier, fulfillment specialist, customer service aficionado, and office guru.

MAJOR RESPONSIBILITIES:

*Note that responsibilities may be added or adjusted over time. 

Office Operations/Customer Service

• Local Fulfillment (B2B, eCommerce apparel, and sample shipments)
• Maintain adequate Office Inventory levels (Office supplies, Shipping supplies, product inventory, snacks, water, coffee, toiletries, etc.)
• Conduct end of month inventory for office and offsite cold storage
• General office support, Data entry, Bank deposits, local pick-ups and deliveries of assets, etc.
• Sorting and scanning of all mail received to the office and dispersing as needed.
• Marketing packet creation, shipment and documentation (ASN’s) Coordinate supplies replenishments with the marketing team as inventory levels of these items get low.
• Office appearance – Daily support with office aesthetics, organization and cleanliness including the exterior of the office. (Ex. Coordinate with janitorial services, but also willing to take out trash, wash dishes, etc.)
• Coordinate and assist with events (trade shows, demo support)
• Manage offsite Cold storage – inventory transfers, troubleshooting inventory discrepancies, expired product. Etc.
• Coordinate team culture events including but not limited to– Annual Herd Gathering, Team luncheons, employee milestones and birthday recognition, product launch events, etc.
• Sample shipment fulfillment 
• Customer Service – Issuing Shopify Gift cards, Rewards credit, Refunds and consumer contacts/complaint email coverage
• Manage RingCentral account
• Properly document and report all QA issues.
• Conduct QA audits on all office product inventory
• Reshipments – Process all eCommerce orders needing to be replaced
• Weekly FedEx Claims report completion and filing
• Subscription auditing and management – ReCharge
• Skubana inventory management
• Manage and update company directory
• Manage and update Wholesale Account list
• Manage 3rd party office related vendors and all office relationships
• Process in person employee orders
• Complete and maintain customer credit apps

Operations Coordination

• Assist with operations projects and reporting requests as needed
• Assist with logistics coordination as needed (demo shipments, tradeshow shipments, booth support, accommodations support and booking.     

EXPERIENCE AND CERTIFICATIONS:

• Minimum of 4 Years in a professional work setting
• Education: 4-year B.S./B.A. degree (preferably in Business or Supply Chain) or equivalent work experience preferred.

REQUIREMENTS:

• Establishes and flawlessly maintains systems, processes and procedures without exception.  Understands that this is incredibly challenging in a fast-growing company but accepts this challenge.
• Can be counted on to exceed goals routinely and is consistently one of the top company performers.  Is results oriented and steadfast in pushing himself/herself and others for success.
• Understands how the business works. Is knowledgeable in current and possible future policies, practices, trends and information affecting the organization. 
• Is dedicated to exceeding the expectations and requirements of internal and external customers.  Understands that customer experience is the single most important outcome created by the company and never lets anyone forget it. Honors this principle by maintaining the pulse of the organization with quality reporting and using this information for improvements that produce even better customer experiences in the future.
• Spends his/her time and the time of others on what’s important.  Quickly zeros in on the critical few and puts less important items aside without burying them forever.  Can quickly and effectively sense what will help or hinder accomplishing a goal, eliminates roadblocks and creates focus.  Does not accept excuses and finds ways to achieve success.  Communicates with executive management before a goal or deadline is missed and effectively sets appropriate expectations.
• Is enthusiastic about the company and has unquestioned credibility with the entire team.
• Strong planning and organizational along with excellent interpersonal, written/oral communication and presentation skills, 
• Proven ability to summarize and communicate complex issues or situations to senior stakeholders
• A self-starter with an active passion for positive change including processes, skills & technology
• Seeking to constantly expand and improve on skills and knowledge base 
• Demonstrated ability to excel in a hands-on, fast paced entrepreneurial environment
• Leads by example and always exhibits professionalism.
• Operates with the highest level of integrity and is widely trusted.
• Adheres to the FON values and beliefs in every interaction with employees, partners and customers during both good and tough times. 
• Is bright, creative and deals with complexity comfortably.  Is intellectually sharp, capable and agile.
• Has outstanding judgment, is a strong critical thinker and problem solver.  Is able to predict and prevent issues before they arise. Creates systems that are efficient, effective, practical and scalable.
• Adequate transportation – able to transport multiple parcels
• Must be able to occasionally lift and carry up to 50 lbs
• Ability to stand, squat, bend, twist, reach, walk, or lean for entirety of shift.
• Passion for an active health & wellness lifestyle  

PROFICIENCIES:

• Strong in Microsoft Excel and Word
• Process planning, Project Management and Inventory Management
• Shopify (and applicable applications)
• Extensiv and or Skubana a plus

Please email cover letter and resume to: info@forceofnaturemeats.com