Now Hiring: Customer Service Coordinator

Position Title: Customer Service Coordinator

Reports to: Director of Operations

Location: Austin, Texas 

Company Profile:

Based in Austin, Texas, Force of Nature Meats is a regenerative meat company dedicated to revolutionizing the meat industry with a focus on sustainability, ethical sourcing, and uncompromised quality. Our mission is to provide consumers with a variety of meats that are not only delicious but also responsibly harvested from free-roaming animals. We believe in the power of nature and strive to maintain a harmonious balance with the environment in all our practices. Our range includes grass- fed beef, free-range poultry, and wild game, all sourced from ranches committed to humane practices. At Force of Nature Meats, we are more than a company – we are a community of like-minded individuals passionate about making a positive impact on our planet.

Position Scope:

The Customer Service Coordinator will assist with the day-to-day of the business across various parts of operations. This person will be tasked with managing the customer order cycle for all distributor and retail customer orders along with various daily tasks along with project-based assignments, some recurring, and some at random. Each requiring the utmost attention to detail. This person will need to be able to work autonomously as well as take the initiative to ensure all assigned duties are fulfilled properly, on-time, and without fail.

Major Responsibilities:

*Note that responsibilities may be added or adjusted over time.

CUSTOMER SERVICE:

• Be the main contact for all our retail and food service distributor buyers on a daily/weekly basis. Manage all questions / requests internally and communicate back to buyers in a timely manager
• Manage Orders@ inbox and enter all customer POs in trackers accurately (including pricing)
• Input customer orders into Cin7 Core as sales orders for fulfillment
• Communicate with customers when orders have successfully shipped on time and in full or notify when delayed or shorts occur
• Update and send distributor orders to shipping warehouse/plant
• Fulfill sales orders in Cin7 Core when they physically ship
• Keep miscellaneous online order trackers up to date with ship dates, case count updates, notes on shorts, etc
• Manage and Grow relationship with buying teams of our customers
• Evaluate and recommend buying strategies and volumes by customer

OPERATIONS COORDINATION:

• Operations Project Support
• Data Entry as needed
• Cross Trained as Backup Support for:

o Receive raw material purchase orders from vendors when they are delivered
o Receiving transfers of materials in Cin7
o Assisting in cross functional inventory management.
o Assist with operations projects and reporting requests as needed

Experience and Certifications:

• Minimum of 3 Years in a professional work setting
• Education: 2-year B.S./B.A. degree (preferably in Business, Supply Chain, or Engineering) or equivalent.

Requirements:

• Establishes and flawlessly maintains systems, processes and procedures without exception. Understands that this is incredibly challenging in a fast growth company but accepts that this challenge
• Can be counted on to exceed goals routinely and is consistently one of the top company performers. Is results oriented and steadfast in pushing himself/herself and others for success
• Understands how the business works. Is knowledgeable in current and possible future policies, practices, trends and information affecting the organization
• Is dedicated to exceeding the expectations and requirements of internal and external customers. Understands that the customer experience is the single most important outcome created by the company and never let’s anyone forget it
• Honors this principle by maintaining the pulse of the organization with quality reporting and using this information for improvements that produce even better customer experiences in the future
• Spends his/her time and the time of others on what’s important. Quickly zeros in on the critical few and puts less important items aside without burying them forever. Can quickly and effectively sense what will help or hinder accomplishing a goal, eliminates roadblocks and creates focus. Does not accept excuses and finds ways to achieve success. Communicates with executive management before a goal or deadline is missed and effectively sets appropriate expectations
• Exceptional at figuring out the processes necessary to get things done
• Understands how to organize people and activities into efficient workflow. Knows what to measure and how to measure it to ensure consistently exceptional team performance
• Is enthusiastic about the company and has unquestioned credibility with the entire team
• Strong planning and organizational along with excellent interpersonal, written/oral communication and presentation skills
• Proven ability to summarize and communicate complex issues or situations to senior stakeholders
• A self starter with an active passion for positive change including processes, skills & technology
• Seek to constantly expand and improve on skills and knowledge base 
• Demonstrated ability to excel in a hands-on, fast paced entrepreneurial environment
• Leads by example and exhibits professionalism at all times
• Operates with the highest level of integrity and is widely trusted
• Adheres to the FON values and beliefs in every interaction with employees, partners and customers during both good and tough times
• Is bright, creative and deals with complexity comfortably. Is intellectually sharp, capable and agile
• Has outstanding judgment, is a strong critical thinker and problem solver. Is able to predict and prevent issues before
  they arise. Creates systems that are efficient, effective, practical and scalable.
• Must be able to read and interpret recipes, numbers on scales, perform basic math and judge color, consistency, placement of materials for quality control
• Passion for an active health & wellness lifestyle

Proficiencies:

• Cin7 Core and customer/3PL order management systems preferred
• Strong in Microsoft Excel and Word/Google Sheets
• Process planning and Project Management.
• Extensiv preferred
  
  Please email cover letter and resume to: support@forceofnaturemeats.com